Baja Motorsports is driven by a passion for outdoor recreational motor sports. We provide the highest quality all- terrain vehicles, parts and service.

ATV Dirtbike GoKart MiniBike Motorcycle Scooter BuyParts About Us Resource Center FAQs Shipping & Returns Privacy Notice Conditions of Use Contact Us Service Centers SVC FAQs Instruction Videos

Service FAQs   Service Center What are the payment terms? All of our service centers are paid within 30 days of a submitted work order. How do I send in a work order for payment? Once you have completed a warranty job, completely fill out the work order with the work done, the total hours and the total due. Then fax the completed and signed work order to our fax number at 1-866-316-4602. Please call 24-48 hours later to verify that we have received your work order. As a reminder, Baja Motorsports requires that all warranty work above 1 hour of labor be approved by one of our representatives. Once you have diagnosed the product, please call our customer service line and inform our representatives of the approximate time needed to repair and the parts needed. Please have the work order number available. How can I get another service center parts and owners manual breakdown? All of our service centers receive an up to date CD with all of our product information, including detailed part schematics and service manuals. In the event that you need a new CD, please call our customer service department with that request. Is there a way to find service centers online? Baja Motorsports works hand in hand with over 1200 independent service centers across North America. To respect their privacy, we do no have an online posting of those service centers that are authorized to repair your unit under warranty. If you are experiencing a mechanical issue and would like to be referenced to one of our service centers, please contact our customer service department. When calling please have your receipt close at hand. How do I order parts? Parts can be ordered by calling our customer service department and speaking with the next available representative. For our service centers, a password is issued to our Service Center only section of the website. On that portion of the website, service centers can place part orders, request work orders and several other upcoming features. How do I start a warranty claim? If your unit is experiencing engine or frame issues that you feel are a result of manufacturer defect, the first step is to immediately stop riding the vehicle. Continued riding of the vehicle may result in more extensive damage, which may not be covered under warranty. Call our customer service department with the following information. Full Name Address Phone Number Type of Unit VIN (Vehicle Identification Number) of the unit Information from receipt such as date of purchase and store location Specific details about symptoms unit is showing Once we have created a warranty account, we will ask that you fax a copy of your receipt into our customer service department at 1-866-316-4602. Please include a cover page with your full name, your customer ID and the VIN from your unit. Faxes can take between 24-48 hours to be uploaded to our database. Once a fax has been received, you can either wait for a callback from one of our professional customer service representatives, or wait 24-48 hours and then give us a call back. At that point we will work with you to find the service center closest to you. Our representative will create an authorized work order and fax it to the service center and give you the phone number for the service center. At that point, just contact the service center for the best time to drop off your unit for repair. What is the warranty on you products? All of Baja Motorsports comes with a limited 90 day manufacturer warranty. This warranty covers all major frame and engine related issues that are due to manufacturer defect. Components, such as cables and brake pads, are considered ‘wear and tear’ items and are not covered under our limited warranty. For further assistance in determining if your product has a warranty issue, please contact our customer service number. Where is the nearest service center? Baja Motorsports is dedicated to having service centers as accessible as possible. To that end, Baja Motorsports will have at least one service center within 30 (approx 48 km) of where you purchased your recreational vehicle. In many instances, we can find a service center much closer to your residence than that. Why does the service center area on your website ask for a password? The service center area on our website is a section of the website accessible only by our service centers. In that portion of the website service centers can order parts, request work orders, and several other upcoming features. If you are a service center and have not received the password to this area, please contact our customer service department and ask to speak to the service center department.